FAQ'S
WHERE?
We are based in Cairo, Egypt. All products are made in Egypt.
WHERE DO YOU SHIP TO?
We currently ship only to governorates within Egypt.
HOW FAST IS SHIPPING?
Delivery is within 2 to 10 business days depending on your location:
- Cairo & Giza delivery is within 2-3 business days
- Alexandria delivery is within 3-4 business days
- Other Governorates delivery is within 3-10 business days
Please note that any Egyptian public holidays may affect the delivery time of your order.
HOW MUCH IS SHIPPING?
Shipping rates are calculated at checkout depending on your location.
HOW CAN I PAY FOR MY ORDER?
We offer cash on delivery (COD), online payment methods, and payments through InstaPay. Please select your preferred method at checkout.
CAN I CANCEL MY ORDER?
You can cancel your order within the first day of your purchase free of charge, if your order has been shipped out then you will be charge shipping fee so please contact us on Instagram DM @URBANTHRILLCO or by Email support@urbanthrillco.com ASAP.
MY ORDER ARRIVED BUT I WAS NOT HOME, WHAT SHOULD I DO?
If you want to reschedule your order delivery please contact us on Instagram DM @URBANTHRILLCO or by Email support@urbanthrillco.com ASAP and we will try our best to reschedule.
MY ORDER ARRIVED BUT I WANT TO CANCEL IT, WHAT SHOULD I DO?
If you received your order but changed your mind, you can cancel it but you will be charged for shipping fee as per our return policy.
CAN I RETURN, REFUND OR EXCHANGE MY ORDER?
Please read our return, refund and exchange policy here.